Customer health management
Please take good care of your health as this is a long outdoor event.
Heatstroke prevention measures
Please take care of your health by drinking plenty of water regularly.
If you feel unwell, please contact a nearby staff member or go to the nearest aid station. Please check the location of aid stations on the map in advance.
Doctors and nurses are on standby at the aid station.
About Visiting
Please note that any of the following customers will not be allowed to enter the venue.
Those who have a fever (37.5°C or higher) when their temperature is taken at home or upon entry
Those who are experiencing or aware of symptoms such as sore throat, headache, joint pain, shortness of breath, difficulty breathing, cough, diarrhea, conjunctivitis, bland taste, or taste disorders.
Customers who have had close contact with someone who has tested positive for COVID-19, or who have a family member or close acquaintance living with them who is suspected of being infected.
Those who have traveled to a country or region within the past two weeks where the government has imposed entry restrictions or requires a period of observation after entry, or who have had close contact with a resident of such a country.
Anyone who does not follow the measures and instructions to prevent the spread of COVID-19, or who does not cooperate in behaving in a manner that is conscious of infection prevention, will be denied entry to anyone, regardless of whether they are a visitor or related party, who is deemed to be hindering safety. Furthermore, if such behavior is discovered during the performance, you may be asked to leave. In such cases, no refunds will be given for tickets.
If you begin to feel unwell or become unwell during your visit, please inform a member of staff immediately.
If you are elderly or have a chronic illness or underlying condition that increases the risk of developing serious symptoms if infected, please carefully consider your options before applying for tickets and attending the event. Please note that tickets cannot be refunded after purchase.
The personal information you register will be kept strictly managed by the organizers for a certain period of time and will not be used for any purpose other than tracing the infection route in the unlikely event that an infection occurs, and providing it to public institutions such as health centers as necessary.
Admission process
We will check that you are wearing a mask, fill out the online medical questionnaire, check the COCOA installation screen (to see if you have had contact with a positive case), register with the Osaka Coronavirus Tracking System, and take your temperature.
Ticket application
Please carefully read the COVID-19 infection prevention guidelines page before considering purchasing tickets. Please also be sure to read it before attending and follow the established rules when attending.
Wearing a mask
You will be required to wear a mask when you visit the venue. To prevent heatstroke and to manage your health, you may temporarily remove your mask after checking that you are keeping a distance of at least 2 meters from other customers.
Other notes are here
Please refrain from speaking loudly or talking inside the venue.
This performance will proceed rain or shine. It will be canceled in the event of typhoons or other severe weather. There will be no refunds if the event is canceled midway.
This is an outdoor performance, so please be sure to bring rain gear and other necessary gear in case of bad weather.
Contact such as high-fiving or putting arms around each other’s shoulders is prohibited.
Please be sure to separate your garbage and dispose of it in the trash cans. Also, please try to reduce the amount of garbage you produce. Please take care of your own garbage.
Anyone who does not follow the instructions of staff inside or outside the venue or who causes trouble to other customers may be forced to leave or denied entry. In such cases, tickets will not be refunded under any circumstances.
Please understand that footage and photos of the venue, including the audience seats, may be broadcast on television or shown in photographs. If the event is cancelled or interrupted due to natural disasters, the organizers will make announcements and provide guidance.
Please note that the artists and order of appearance may be changed or canceled without notice due to unforeseen circumstances.
Please note that you may be asked to verify your identity on the day of the event. If your smartphone is damaged, lost, or out of battery, or if your electronic ticket cannot be verified, you will not be able to use the ticket.
FAQ
Where can I get the latest information about OSAKA GENKi PARK?
The latest event information will be updated regularly on the OSAKA GENKi PARK official website and the OSAKA GENKi PARK official festival app.
Install the app here
apple
google
When will the performance dates and timetable be announced?
The schedule was announced on the official website on September 9th, and the timetable was announced on September 18th.
Will I be able to see the artist I want to see?
As part of our COVID-19 prevention measures, we have set limits on the number of people allowed in each stage and area to keep the density of people at a certain level. Additionally, the East Plaza PARK STAGE and Momijigawa Plaza RIGHT STAGE have a “front block of seating” and a “free area.” Entry to the “front block” is by entry (lottery) for each performing artist.
There is a capacity limit. If the seating capacity is reached, you will not be allowed to enter.
[Front Block Entry Reservation System] is here
Can I see all the artists’ live performances?
Due to the large number of artists performing, performance times may overlap between stages. Please check the travel times within the Expo Commemoration Park grounds in advance, and plan your visit at your own pace and with a timetable in hand. In addition to the live performance area, there are many other attractive facilities and areas within the park. Be sure to add these to your schedule between performances.
How long does it take to travel between stages?
Central Gate (Tower of the Sun) to East Plaza/Momiji River [approx. 10 minutes each]
East Plaza to Momiji River [approx. 15-20 minutes]
East Plaza to Festival Plaza [approx. 5-10 minutes]
Momiji River to Festival Square [approx. 5-10 minutes]
Festival Square to Japanese Garden [about 5 minutes]
If your visit overlaps with the end of each stage, the passageways within the park may become congested and take time to arrive. We recommend that you plan your visit with plenty of time to spare.
Transportation and access
Where is the venue and how do I get there?
It will be located in Expo Commemoration Park, Suita City, Osaka Prefecture.
Parking tickets for the Central Parking Lot and East Parking Lot will be sold in advance. If you do not have a parking ticket, please come to the event by public transportation.
*The period when parking tickets go on sale will be announced on this website. If you are coming by public transportation, please come from Banpaku Kinen Koen Station. The opening hours of each parking lot are 8:00-22:00 (planned). Cars cannot be left overnight after the event has ended.
Please be sure to leave the parking lot by the end of business hours on the day of the event. If you come by car without a parking ticket, please refrain from doing so as it will hinder the smooth running of the event and cause a nuisance to the local neighborhood.
*The Central Gate entrance is scheduled to open at 9:00, and the East Gate entrance is scheduled to open at 10:00.
*Please be careful if you are coming from the East Parking Lot.
Regarding tickets, admission and show times
Is there an age limit?
Preschool children are admitted free of charge. One preschool child may be admitted per adult.
Can I cancel or refund my ticket?
Cancellations, refunds, and changes to performance dates are not possible after purchase.
It cannot be reissued if lost or stolen.
If the tickets have already sold out at the time you lost them, you may be able to purchase them again if we can confirm your purchase history.
Please note that the artists and order of appearance may be changed or canceled without notice due to unforeseen circumstances.
For inquiries, please send them to info@osaka-genki-park.com .
Are there reserved seats or entrance numbers?
There are no admission numbers for admission. Those who have made a reservation in advance for the front block advance entry will be able to enter through the front priority area entrance at the area entry time printed on the ticket screen, in the order of the call number printed on the screen. To reserve a seat in the front block area, after purchasing your ticket, you can participate in a lottery entry through the OSAKA GENKi PARK official festival app.
In addition, ticket purchasers and accompanying guests can each enter for the artist of their choice. Please check the entry period on the FES app details page ( https://osaka-genki-park.com/app/ ) or the official festival app.
Is the admission process the same as for a regular concert?
The admission process will be basically the same as for a regular concert, but please cooperate with infection control measures such as checking the online medical questionnaire registration screen and taking your temperature before entering.
Can I still enter if I miss the start time?
You will be allowed in until the performance has finished.
Is re-entry possible?
Yes, you can. When re-entering, both your wristband and electronic ticket will need to be checked.
Please tell me the end time.
The performance is scheduled to end at 8:00 PM. (End times vary for each stage.)
Will there be regulated exits after the concert?
After the performances at the East Plaza Stage and Momijigawa Stage, we may enforce regulated exits. We will also enforce regulated exits at the end of the final artist’s performance to reduce congestion and crowding at the station. Please plan your visit with ample time.
Can I resell tickets using online auctions, social media, etc.?
Purchased tickets are valid only for the purchaser and the person to whom they are distributed. They cannot be sold to third parties, regardless of the price. Attempting to resell tickets, such as by listing them on internet auction sites, and purchasing tickets with the intention of reselling them, are strictly prohibited. If any of the above actions are discovered, the event organizer may, at its discretion, invalidate the purchased ticket, provide a refund for the ticket price, and deny entry. Ticket resellers and resold items may be identified and ticket agencies may suspend ticket sales. If tickets have already been purchased, you may be denied entry on the day, and if you are already inside, you may be forced to leave. Thank you for your understanding.
Can I purchase tickets multiple times?
Please note that this performance uses electronic tickets, so if you or your companions are selected at one reception desk for this performance, you will not be selected at any other reception desk.
I don’t have a smartphone. Can I still enter?
Please apply for paper tickets through the second or third ticket lottery entry, which will be accepted through e+. For details, please see the TICKET page ( https://osaka-genki-park.com/ticket/ ).
If the person applying for tickets has a smartphone but the accompanying child does not, please use the parent-child ticket reception. Please note that those who do not have a smartphone cannot use the services provided within the app.
I purchased a paper ticket. What identification documents do I need to bring on the day to enter?
On the day of the performance, we will confirm that the name on your ticket and your photo ID are the same. Please be sure to bring this with you. Please note that you will not be allowed to enter if we are unable to verify your identity.
[Regarding “official photo ID”]
◆ “Official photo ID”
With photo *Please bring the original and it must be within the validity period.
Copies and photographs are not permitted
passport
Driver’s license (provisional licenses are not eligible)
Driving record certificate
Basic Resident Registration Card with photo
Credit card with photo
My Number card with photo (notification card is not accepted)
Student ID with photo (must be one currently enrolled in school. Those issued by preparatory schools or vocational schools are not accepted)
Photo insurance card and photo residence card
Special permanent resident certificate with photo
Disability certificate
Welfare handbook
Employee ID cards are not included
◆Only those who are 18 years of age or younger on the day of the performance and do not have the above photo ID can verify their identity with the following ID that shows their name and date of birth.
Please bring the original document that is still valid.
Copies and photographs are not accepted. Health insurance card, family register, resident registration card
If you bring an ID that does not fit the above, or an expired ID, or an ID other than the original, you will be denied entry. Entry will also be denied if it is discovered that the person presenting the ID is not the person in question. Please note that if entry is denied, no refunds will be given. If you are unable to provide the above ID by the day of the performance, you will not be granted entry.
Concert merchandise and cloakroom information
What types of goods are available?
There are official OSAKA GENKi PARK goods and goods from each artist. For official goods, please check the GOODS page ( https://osaka-genki-park.com/goods/ ). Some artists do not have artist goods available for sale. Please note that all merchandise prices are exclusive to the venue. Please note that they may differ from pre-order prices.
What time do merchandise sales start?
In principle, the event will begin when the Central Gate opens.
*The Central Gate is scheduled to open at 9:00, and the East Gate is scheduled to open at 10:00.
Can I ship the goods I purchase?
We apologize for the inconvenience. Please take any merchandise you purchase home with you.
Is there a baggage storage facility?
There will be no baggage storage at the event.
Can I pay by credit card?
OSAKA GENKi PARK encourages cashless payments within the park. Credit cards, QR codes, and IC cards are accepted for merchandise sales, food and drink booths, and more. VISA prepaid cards (1,000 yen) will also be sold in the park on the day of your visit.
* “PiTaPa” cannot be used.
(Usable payment brands may change.)
Can I buy merchandise without buying a ticket?
The merchandise sales area is inside the park, so only ticket holders can purchase merchandise.
Regarding the live performance and how to spend time inside the venue
Can I bring in a camera etc?
Cameras are permitted. However, taking photos, videos, or recording in the live performance area where the artists and other participants may be visible is strictly prohibited. The use of selfie sticks and tripods is prohibited as they may disturb other customers. Taking photos, videos, or recording with mobile phones or smartphones is also prohibited. Video cameras and recording equipment are prohibited. If you violate the above rules, you will be asked to delete any images, videos, or audio on the spot, and in more serious cases, your media and devices may be confiscated and you may be asked to leave. In such cases, ticket prices will not be refunded.
Please tell me what I cannot bring into the venue.
Bringing in sports equipment or play equipment that may be harmful to other visitors (baseball bats, golf clubs, soccer balls, tennis rackets, large tents, bicycles, unicycles, roller skates, roller blades, striders, kick scooters, skateboards, Segways, Frisbees, drones, radio-controlled toys, etc.)
Please refrain from bringing any other items that are prohibited into Expo 70 Commemoration Park.
Expo 70 Commemoration Park Usage Rules : https://www.expo70-park.jp/guide/rule/
Additionally, we will not accept any dangerous items or items that may cause inconvenience to other customers.
If there is a situation where there is a high risk of infection or an event that is predicted to be dangerous, such as when customers are in close contact with each other or are considerate of others around them, our staff may contact you. We appreciate your understanding and cooperation.
Are there any items that are prohibited in the live area?
We will not allow any recording or video equipment, umbrellas, tents, parasols, or any other items that may be deemed dangerous or a nuisance to other customers.
Are pets allowed?
Pets are not permitted inside the venue. However, assistance dogs such as guide dogs are permitted.
Can I bring a stroller? Is there a daycare center?
Strollers are allowed. However, due to the loud speaker volume in the live performance area and the potentially dangerous situation of crowding at the front, strollers will be limited to viewing in the “free area” at the rear of the viewing area. If the entire viewing area is crowded, you may be asked to fold your stroller. There are no plans to rent strollers or provide a daycare center at the venue. In the event of a lost child, we will not be able to make any announcements within the venue, so please be sure to keep an eye on your child at all times.
Are there any medical aid stations? Are there doctors and nurses on-site? Can pregnant women participate?
There will be first aid stations in several locations. Doctors and nurses will also be on-site. However, these facilities and systems are only for first aid, so in the event of an emergency, emergency transport to a nearby hospital will be provided. Pregnant women are allowed to enter, but there will not be a specialist doctor on-site. Furthermore, if you have a chronic illness, we will not be able to treat sudden symptoms at the venue. Please be sure to consult with your family and your doctor before deciding whether to attend.
Please note that while first aid will be provided for any accidents, incidents, or injuries that occur inside or outside the venue, the organizers will not be held responsible for any subsequent medical expenses.
Are there any wheelchair spaces?
Each live performance area has wheelchair spaces available for use by people with disabilities, people using wheelchairs, people with infants, and pregnant women.
Is there a smoking area?
Please check the area map. Please only use e-cigarettes in designated areas.